成功職場英語口語

內(nèi)容概要

　　《成功職場英語口語》共有44個話題，在每個話題下，又分別設(shè)有5個不同的交際情景，比如，“應(yīng)對投訴”的情景下設(shè)有“耐心傾聽”、“退貨賠償”、“更換商品”、“真誠致歉”和“拒絕賠償”?！冻晒β殘鲇⒄Z口語》共有220個交際情景。每個情景設(shè)有“今日對話”、“情景再現(xiàn)”、“語境快遞”、“應(yīng)急典句”和“詞語錦囊”五個小板塊。該書的范圍廣泛，話題具體，情景多樣，內(nèi)容豐富，項目齊全。有知識、技能、策略、功能等全方位引導(dǎo)訓(xùn)練。

書籍目錄

1 求職有方 1. Hunting for a job on the Internet 網(wǎng)上求職. Perfect resume 完美簡歷. Preparing for possible questions on the Internet 有備無患. Dressing in an interview 面試著裝. Staying calmly 沉著應(yīng)對2 初來乍到 9. Introducing yourself 自我介紹. Welcoming newcomers 歡迎新人. Cleaning the office 打掃衛(wèi)生. Showing you around 熟悉環(huán)境. Thoughtful reminding 溫馨提示3 領(lǐng)導(dǎo)有方16. Compliment 贊美員工. Criticism 直言相勸. Material award 物質(zhì)獎勵. Proper promotion 適度提拔. Hearing both sides 兼聽則明4 設(shè)備使用24. Using copiers 用復(fù)印機(jī). Using projectors 用投影儀. Using electrographs 用傳真機(jī). Using printers 用打印機(jī). Using scanners 用掃描儀5 同事之間31. Unselfish help 無私幫助. To err is human 人非圣賢. A caring co-worker 奉獻(xiàn)愛心. Being open 推心置腹. Sincere congratulations 真摯祝賀6 出差事宜38. Travel regulations 出差制度. Business trip schedule 出差路線. Booking an airplane ticket 預(yù)訂機(jī)票. Reserving a hotel 預(yù)訂賓館. Business trip partner 差旅伙伴7 接待客戶45. Meeting at the airport 機(jī)場迎接. Arranging negotiation 安排洽談. Banqueting customers 宴請客戶. Going sightseeing together 陪同觀光. Seeing off the guest 送別客戶8 拒絕訂單52. Big order 訂單過大. Small order 訂單過小. Poor credit 信譽(yù)不佳. Out of stock 沒有庫存. Little profit 利潤過低9 員工待遇60. Conditions of housing 住房條件. Endowment insurance 養(yǎng)老保險. Owning shares 享有股份. Paid vacation 帶薪假期. Overtime compensation 加班工資10 居安思危67. Improving products 改進(jìn)產(chǎn)品. Recruiting talents 招聘人才. Exploring the market 開拓市場. Safety hidden trouble 安全隱患. Guarantying the quality 保證質(zhì)量11 管理漏洞75. Working laxly 工作渙散. Wandering online 網(wǎng)上小差. Working dilatorily 行動遲緩. Asking for leave frequently 頻頻請假. Being absent for no reason 無故曠工12 售后服務(wù)82. Home delivery 送貨上門. On-site installation 上門安裝. After-sales maintenance 售后維修. After-sales research 售后調(diào)查. Proper disposition 妥善處理13 后勤服務(wù)89. Dinning hall for staff 職工餐廳. Company bus 通勤班車　0. Visiting the injured clerk 工傷探望. Collective tourism 集體旅游. Office accommodations 辦公用品14 商務(wù)出國96. Accepting invitation 接受邀請. Passport application 辦理護(hù)照. Checking in at the airport 機(jī)場通關(guān). Meeting guests at the airport 機(jī)場迎接. Arriving at hotel 入住賓館15 應(yīng)對投訴103. Listening patiently 耐心傾聽. Getting a refund 退貨賠償. Replacing products 更換商品. Apologizing sincerely 真誠致歉. Refusing to compensate 拒絕賠償16 商務(wù)會議110. Sending invitation 發(fā)出邀請. Schedule of conference 會議日程. Conference agenda 會議議程. Presiding over a meeting 主持會議. Meeting minutes 會議紀(jì)要17 洽談途徑118. Emails 電子郵件. Communicating by phone 電話溝通. By fax 借助傳真. Net meeting 網(wǎng)絡(luò)會議. Meeting guests in person 面見客戶18 服務(wù)保障125. Legal adviser 法律顧問. Financial adviser 財務(wù)顧問. Consulting firm 咨詢公司. Product agent 產(chǎn)品代理. House agent 房屋中介19 電話交談133. Introducing oneself 自報家門. Confirming information 確認(rèn)信息. Dial the wrong number 打錯電話. Conveying information 轉(zhuǎn)達(dá)信息. Subtle ending 巧妙結(jié)束20 請假事由140. Asking for leave beforehand 提前請假. Feeling bad 身體不適. Attending a wedding ceremony 參加婚禮. Illness of family members 家人生病. Leaving for learning driving 學(xué)車請假21 介紹公司147. Scope of business 經(jīng)營范圍. Featured products 特色產(chǎn)品. The history of a company 公司歷史. Scale of a company 公司規(guī)模. Yearly turnover 年營業(yè)額22 辦公閑聊155. Talking about the boss 談?wù)摾习? Feeling depressed 心情郁悶. Tidbits 花邊新聞. Hobbies 業(yè)余愛好. Removing the misunderstandings 解除誤會23 營銷有術(shù)162. Establishing relationship 建立聯(lián)系. At the show 展示會上. Advertisement 廣告宣傳. Salesmanship 巧妙推銷. Sales promotion activities 促銷活動24 面對上司170. Bringing up resignation 提出辭職. Asking for recommendation 請求推薦. Asking for a raise 申請加薪. Differing in opinions 意見分歧. Discussing work 討論工作25 如何說不178. Decline an invitation 拒絕邀請. Decline help 拒絕幫助. Advance a disagreement 提出異議. Show aversion 表達(dá)厭惡. Face up to harassment 面對糾纏26 面對壓力185. Make self-evaluation 自我評估. Make complaints 發(fā)發(fā)牢騷. Relationship between co-workers 同事關(guān)系. Understanding on life 感悟人生. Release pressure 釋放壓力27 加班加點(diǎn)191. Could you work overtime? 請求加班. Complain about extra work 抱怨加班. Still working 加班進(jìn)行中. Evaluation about one’s work 自我評定. Employer’s evaluation 老板評定28 勇?lián)?zé)任197. One’s responsibility 責(zé)任內(nèi)容. Report the result 匯報結(jié)果. In charge of ordering 負(fù)責(zé)訂貨. Entertain clients 招待客戶. Deal with crisis 處理危機(jī)29 “百”手起家203. Search for opportunities 挖掘機(jī)會. Collect information 收集信息. Look for capital 尋找資金. Launch press conference 開發(fā)布會. Establish brands 建立品牌30 職責(zé)描述209. One’s responsibility 個人職務(wù). Describe responsibility 描述責(zé)任. Others’ responsibility他人職務(wù). Social responsibility 社會職責(zé). Clarify one’s responsibility 明確職責(zé)31 解決爭端215. How to demand compensation 如何索賠. Leave it to arbitration 選擇仲裁. Mediation 進(jìn)行調(diào)解. Cargo disputes 貨物糾紛. Contract disputes 合同糾紛32 出國培訓(xùn)222. Ask for training 請求培訓(xùn). Provide opportunities for training 提供培訓(xùn). Aims of training 培訓(xùn)目的. Weight the advantage and disadvantage 權(quán)衡利弊. Content of training 培訓(xùn)內(nèi)容33 內(nèi)部溝通228. Ask for suggestions 征求建議. Ask for complement 尋求補(bǔ)充. Expectations from one’s employer 要求下級. ask for instruction 詢問上級. Ask for leave 請假事宜34 投資事宜234. Make a plan 制定計劃. Investment analyses 投資分析. Advance strategies 提出策略. Advance disagreement 反對意見. Make commitment 做出承諾35 業(yè)務(wù)洽談240. Establish relationship 建立關(guān)系. Potential for business 詢問買賣. Volunteer one’s service 毛遂自薦. Conditions for trade 貿(mào)易條件. Ask for discount 提供優(yōu)惠36 公司預(yù)算247. Introduction to budget 預(yù)算簡介. Content of budget 預(yù)算內(nèi)容. Procedure of making a budget 預(yù)算程序. Evaluatie one’s performance 衡量業(yè)績. Check budget 復(fù)查預(yù)算37 業(yè)績評定254. What’s performance evaluation? 評定簡介. W in evaluation 評定 W. Elements considered in evaluation 評定因素. Procedure of evaluation 評定步驟. Face evaluation 面對評定38 電子商務(wù)261. B to B 公司對公司. B to C 公司對消費(fèi)者. C to C 客戶對客戶. Business to Manager 企業(yè)對管理者. Manager to Client 經(jīng)理對客戶39 貿(mào)易程序269. How to make inquiry 如何詢價. How to make offer 如何報盤0. How to order 如何訂貨. Ask for discount 要求折扣. Terms of payment 付款方式40 信息技術(shù) 275. Office software 辦公軟件. OICQ OICQ. MSN MSN. E-mail 電子郵件. Fige IP messenger 飛鴿傳書41 團(tuán)隊合作 282. Team spirit 團(tuán)隊精神. Support from one’s team 團(tuán)隊支持. Efficient corporation 合作效率. People-centeredness 注重個人. Neglect cooperation 忽視合作42 公司結(jié)構(gòu) 291. Advance suggestion on corporate structure 提出建議. Different departments 不同部門. Family business 家族企業(yè). Parallel management 平行管理. Reconstruction 結(jié)構(gòu)重組43 工作計劃 302. Modify one’s schedule 修改日程Deal with the unexpected 應(yīng)對危機(jī). Coordination 協(xié)調(diào)安排. Tight schedule 日程安排. Change one’s job 工作變動44 市場調(diào)研 309. Do research before take action 兵馬未動，調(diào)研先行. Quantity anaysis 定量分析. General investigation 一般性調(diào)研. Questionnaire 調(diào)查問卷. Research on marketing strategy 營銷策略調(diào)研

編輯推薦

　　《成功職場英語口語》一書編寫的理念是注重語言學(xué)習(xí)的交際性、實(shí)用性、社會性及廣泛性?，F(xiàn)在越來越多的人都明白了這樣一個道理：掌握一門語言不是老師手把手教出來的，也不是有限的課堂時間所能完成的，而主要還是“做中學(xué)”，即用語言做事，在做的過程中學(xué)會使用語言。學(xué)習(xí)語言的另一個關(guān)鍵因素是堅持不懈的積累，這一點(diǎn)需要有語言學(xué)習(xí)的動力和一定的毅力。幫助你強(qiáng)化學(xué)習(xí)動力和毅力的手段之一就是為你設(shè)計一個有效的學(xué)習(xí)日程及策略，《成功職場英語口語》的策略是情景多而每個情景的內(nèi)容不多，學(xué)習(xí)者可以每天擠出一點(diǎn)時間完成一個情景，通過不同情景和不同話題的交際訓(xùn)練，掌握在特定的情景下一定量的基本表達(dá)。

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