飯店服務(wù)英語

內(nèi)容概要

　　本書根據(jù)勞動和社會保障部培訓就業(yè)司頒發(fā)的《飯店服務(wù)專業(yè)教學計劃》編寫，供全國中等職業(yè)技術(shù)學校飯店服務(wù)專業(yè)使用。全書共分為4大模塊，31篇課文，每篇均包括情景對話、短文閱讀、詞匯、注釋和練習。本書涵蓋了涉外飯店的主要服務(wù)內(nèi)容及其基本規(guī)范用語，內(nèi)容豐富，圖文并茂。　　本書也適用于飯店職工培訓，亦可供自學者選用?！　”緯申愄O主編，錢海沙參編，鄒新中審稿，關(guān)雅潔繪制插圖。

書籍目錄

Part Ⅰ  Front Desk Service  Unit One  Receiving a Reservation  Unit Two  Guest Arrival  Unit Three Checking In  Unit Four  Showing a Guest to His Room  Unit Five  Bring Baggage Down  Review Exercises  Unit Six  Taking a Message  Unit Seven Mailing Letters  Unit Eight Booking Tickets  Unit Nine  Exchanging Money  Unit Ten  Checking Out  Review ExercisesPart Ⅱ   Food & Beverage Department  Unit One  Taking a Reservation  Unit Two  Seating Guests  Unit Three Ordering Aperitifs and Hors D'oeuvres  Unit Four  Recommendation of the Main Course  Unit Five  Settling Complaints  Unit Six  Paying the Bill  Review Exercises  Unit Seven Breakfast  Unit Eight Dinner  Unit Nine  Buffet  Unit Ten  In the Bar  Unit Eleven   A Chinese Dinner  Unit Twelve   Room Service  Review ExercisesPart Ⅲ   Housekeeping Service  Unit One  Room Cleaning  Unit Two  Laundry Service  Unit Three Dealing with Complaints  Unit Four  Borrowing Things  Unit Five  Repairs  Unit Six  Lost and Found  Review ExercisesPart Ⅳ   Health & Recreation Service  Unit One  At the Health Center  Unit Two  At the Beauty Center  Unit Three E-mail Service at the Business Center附錄1 詞匯表附錄2 飯店機構(gòu)表附錄3 飯店業(yè)常用縮略語

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