現(xiàn)代旅游英語教程

內容概要

本書是一本指導涉外導游員提高英語交流和會話能力、講求策略、重視文化差異的導游英語教材。全書由十三個主題、十四個單元組成，內容涵蓋：旅游與導游、迎接賓客、去往賓館并致歡迎辭、賓館入住、行程安排、景點介紹、餐館就餐、購物體驗、娛樂活動、應付瑣事、遭遇意外、處理投訴、送別賓客并致辭等。每一單元又分成預熱問題、情景對話、實用句子、相關策略、文化差異、相關術語和練習七個部分展開。 另外，本教材的附錄很具特色，所提供的內容全部為國際導游或外事接待人員所必備、須知，內容包括：全球旅游道德標準、英語導游資格證考試(現(xiàn)場考試)評分標準、旅游團接待計劃、賓館所用各種表格等。

書籍目錄

Unit 1   Tourism & Tour Guides  Warm-up Questions  Situational Dialogues    In the classroom    On the campus    In the classroom  Helpful Sentences    Definitions of tourism    Classification of tour guides    Importance of tour guides' work    Qualities for being a qualified tour guide  Related Strategies    Tips for Taking the Tour Guide Qualification Examination  Cultural Differences    Tour-guide Training  Related Special Terms    Key tourism organizations & associations    Major types of tourist guides    Tour guide training/education & examination  PracticeUnit 2  Receiving Guests  Warm-up Questions  Situational Dialogues    At the airport arrival lobby    At the railway arrival platform    With individual tourists    By the coach  Helpful Sentences    Finding guests    Self-introduction    Giving greetings    Confirming numbers of the tourists/luggage    Moving out of the airport/railway station    Offering help  Related Strategies    A Full Preparation for Meeting Tourists  Cultural Differences    Customs for Greeting People  Related Special Terms    Key tourist services/agencies in China    Types of travel    Tour guide's documentation & tools    Airport & railway station  PracticeUnit 3  En Route to the Hotel & Welcome Speech  Warm-up Questions  Situational Dialogues    A welcome speech    An outline of the welcome speech    General introduction to the city    On-the-way guiding    Hotel introduction  Helpful Sentences    Asking for attention    Self-introduction    Introducing a person to a group    Giving welcomes    Expressing intentions to provide good service    Giving good wishes for a pleasant stay  Related Strategies    A Good First Impression  Cultural Differences    Names & Culture  Related Special Terms    Introducing the city    Introducing a hotel  PracticeUnit 4  Checking in at the Hotel  Warm-up Questions  Situational Dialogues    Group check-in with reservation    FIT check-in    Group check-in with a room change    Walk-in check-in  Helpful Sentences    Before checking-in    Registering the guest    Assigning rooms to the guests    Introducing service  Related Strategies    Check-in at a Hotel  Cultural Differences    Art of Speaking  Related Special Terms    A catalog of room types    Meal plans    Food and beverage department    Front office    Housekeeping department    Recreation department  PracticeUnit 5  Itinerary Planning  Warm-up Questions  Situational Dialogues    Discussing a two-day tour in Nanjing  ……Unit 6  Sightseeing ⅠUnit 7  Sightseeing ⅡUnit 8  Dining at RestaurantsUnit 9  Shopping ExperienceUnit 10  Recreational ProgramsUnit 11  Dealing with Miscellaneous MattersUnit 12  Dealing with EmergenciesUnit 13  Handling ComplaintsUnit 14  Seeing off Guests and Farewell SpeechesAnswers for ReferenceAppendices

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