導(dǎo)游技能英語

內(nèi)容概要

《導(dǎo)游技能英語》是針對高等職業(yè)技術(shù)學(xué)院培養(yǎng)涉外導(dǎo)游應(yīng)用型人才而編寫的教材。本著“以就業(yè)為導(dǎo)向，以能力為本”的人才培養(yǎng)目標(biāo)，其教學(xué)模式突出職業(yè)技能的訓(xùn)練和培養(yǎng)。本書以涉外旅游接待流程為主線，將旅游中的英語文化交際技能滲透到英語教學(xué)中，使學(xué)生在學(xué)習(xí)實(shí)用英語語言的同時，掌握導(dǎo)游常識和英語文化，做到導(dǎo)游語言知識、素質(zhì)、技能和文化、禮儀并舉，達(dá)到涉外旅游與國際接軌的目的，是一部選材實(shí)用、可讀性強(qiáng)、操作性高的高職英語教材。
本書共12個單元，每單元主要包括介紹、正文、練習(xí)、應(yīng)用寫作等部分。涵蓋酒店預(yù)定、入住、用餐、購物、景點(diǎn)導(dǎo)游、安排游覽線路、費(fèi)用商議、應(yīng)對投訴等場景所需要的語言知識和交流技巧，既突出學(xué)生語言交際技能的培養(yǎng)，又重視向?qū)W生傳遞職業(yè)技能和素質(zhì)的信息。
《導(dǎo)游技能英語》可作為中、高職高專各專業(yè)普通英語課程的教材使用，也可作為導(dǎo)游培訓(xùn)、在職從業(yè)人員和廣大旅游愛好者學(xué)習(xí)使用。本教材由李永才擔(dān)任主編。

作者簡介

李永才，男，1962年11月出生，山東鄒城人，中共黨員，研究生學(xué)歷。李永才教授在大學(xué)從事英語教學(xué)工作25年，其間，于1990年至1992年在華東師范大學(xué)外語系讀英語語言文學(xué)研究生，2002年3月至2005年2月在南非參加中國外交部援外項(xiàng)目。李永才副教授在大學(xué)任教期間先后主講過多門專業(yè)課程；編著各類閱讀教材和語法書籍7部，出版專著一部；主持和參與完成了海南省教育廳和社科聯(lián)科研基金項(xiàng)目3個，主持和參與了在研省級課題4個，在省級以上學(xué)術(shù)期刊、重點(diǎn)大學(xué)學(xué)報和核心期刊發(fā)表學(xué)術(shù)論文20余篇。

書籍目錄

Unit 1  Preparatio for Meeting a Tour Group
  Part Ⅰ  Booking Air Line Tickets and Room Reservatio
    Conveation A  Booking Airline Tickets
    Conveation B  Room Reservatio
  Part Ⅱ  Handling Complaints
    A Delayed Flight
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Sunny Hainan--Holiday Paradise
  Part Ⅴ  Culture
    Hainan History
  Part Ⅵ  Practical Writing for Tourism
    Correspondence of Travel Agencies
Unit 2  Touring Sanya
  Part Ⅰ  Meeting Tourists
    Conveation A  Meeting Tourists at the Airport (Ⅰ )
    Conveation B  Meeting Tourists at the Airport (Ⅱ)
  Part Ⅱ  Handling Complaints
    A Delayed Flight
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  The West Island
    Passage B  The Park of Luhuitou
    Passage C  The End of the Earth
  Part Ⅴ  Culture
    Nahan Buddhism Park
  Part Ⅵ  Practical Writing for Tourism
    Hotel Reservation
Unit 3  Accommodation  Tour in Sanya
  Part Ⅰ  Checking into the Hotel
    Conveation A
    Conveation B
  Part Ⅱ   Handling Complaints
    Dialogue 1  Handling Complaints at the Restaurant
    Dialogue 2 Settling Guests' Complaints in the Hotel
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A National Seashore--Haitang Bay
    Passage B  National Holiday Resort--Yalong Bay
  Part Ⅴ  Culture
    Food Culture in Hainan
  Part Ⅵ  Practical Writing for Tourism
    Visa Application Form.
    Arrival Card
Unit 4  International Tourism City--Qionghai
  Part Ⅰ  Going to Bo'ao
    Conveation A
    Conveation B
  Part Ⅱ   Handling Complaints
    A Tour Guide or a Shopping Guide? ( I )
    A Tour Guide or a Shopping Guide? ( H )
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  The Wanquan River and Red Detachment Women
    Passage B  The Water Town--Bo'ao
  Part Ⅴ  Culture
    Hainan Coconut Carvings
  Part Ⅵ  Practical Writing for Tourism
    Passenge' Health Declaration
Unit 5  Huangshan Mountain
  Part Ⅰ  Going Shopping
    Conveation A At the Souvenir Shop
    Conveation B  At the Pastry Shop
  Part Ⅱ  Handling Complaints
    Unreasonable Requests
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  Huangshan Mountain
    Passage B  Brief Introduction of Guilin
  Part Ⅴ  Culture
    Traditio and Customs of the Zhuang Minority
  Part Ⅵ  Practical Writing for Tourism  '
    Baggage Declaration Form
Unit 6  Tour of the Waterfalls
  Part Ⅰ  Talking About Chinese Food
    Conveation A  Chinese Cuisine
    Conveation B  Guizhou Cuisine
  Part Ⅱ  Handling Complaints
    Complaining About the Food
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  Huangguoshu Great Waterfalls
    Passage B  The Silk Road
  Part Ⅴ  Culture
    Chinese Food
  Part Ⅵ  Practical Writing for Tourism
    Letter of Reply for a Complaint
Unit 7  Tour of Lakes
  Part Ⅰ  Visiting the West Lake
    Conveation A  Rowing on the West Lake
    Conveation B  At the Silk and Satin Shop
  Part Ⅱ  Handling Complaints
    Cancelling Part of an Itinerary
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  The West Lake
    Passage B  The West Lake Longjing Tea
  Part Ⅴ  Culture
    China--Home of Tea
  Part Ⅵ  Practical Writing for Tourism
    Letter of Thanks
Unit 8  Tour of Garde
  Part Ⅰ  Entertainment
    Conveation A  Recreation and Fitness Center
    Conveation B  At Tea House
  Part Ⅱ  Handling Complaints
    Extra Charges
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Suzhou Garde
  Part Ⅴ  Culture
    The Four Elements of Chinese Garde
  Part Ⅵ  Practical Writing for Tourism
    Tour Itineraries--China Discovery
Unit 9  PraetiealEmergeney Handling
  Part Ⅰ  Dealing with the Emergency
    Conveation A  Dealing with Problems of Loss
    Conveation B  What Should the Guide Do if a Tourist Is Lost at
a Scenic Spot?
  Part Ⅱ  Handling Complaints
    The Incident That No Guide Meets the Tourists
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  The Great Wall ( Ⅰ )
    Passage B  The Great Wall (Ⅱ)
  Part Ⅴ  Culture
  Part Ⅵ  Practical Writing for Tourism
    Reply to a Letter to Handle Complaints
Unit 10  Religio and Temples
  Part Ⅰ  Visiting Religious Places
    Conveation A Visiting Jiuhua Mountain
    Conveation B  Visiting Wudang Mountain
  Part Ⅱ  Handling Complaints
    Complaints About Shopping Rebates for Guides
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  Shaolin Temple ( Ⅰ )
    Passage B  Shaolin Temple (Ⅱ)
  Part Ⅴ  Culture
    Chines Folk Religion
  Part Ⅵ  Practical Writing for Tourism
    Questionnaire--Thank You for Your Opinio
Unit 11  Health Promotion
  Part Ⅰ  Experiencing Chinese Treatment
    Conveation A  Traditional Chinese Medicine
    Coervation B  The Marriage of Chinese and Western Medicine
  Part Ⅱ  Handling Complaints
    Quitting Tour Midway
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A Ancient Wateide Tow in Jiangnan
    Passage B  Potala Palace of Lhasa
  Part Ⅴ  Culture  .
    Tibetan Local Customs
  Part Ⅵ  Practical Writing for Tourism
    A Travel Contract
Unit 12  Farewell to the Tourists
  Part Ⅰ  Seeing Off the Guests at the Airport
    Conveation A  Seeing You Again Soon
    Conveation B  At the Check-in Counter
  Part Ⅱ  Handling Complaints
    The Skill to Handle Complaint Lette
  Part Ⅲ  Practice
  Part Ⅳ  Reading
    Passage A  Terracotta Army
    Passage B  Sun Yat-sen Mausoleum
  Part Ⅴ  Culture
    Chinese Silk
  Part Ⅵ  Practical Writing for Tourism
    How to Say a Farewell to the Tour Group
Appendix Ⅰ  Guide's Norm and Emergency Handling--100 Questio and
Awe
Appendix Ⅱ  中華人民共和國國家標(biāo)準(zhǔn) GB/T 15971--1995
Appendix Ⅲ  導(dǎo)游人員管理?xiàng)l例
Appendix Ⅳ  導(dǎo)游應(yīng)對游客問題處理原則
Appendix Ⅴ  旅游安全事故的處理
Appendix Ⅵ  旅游保險相關(guān)知識
Vocabulary
主要參考書目(Bibliography)

章節(jié)摘錄

版權(quán)頁：   插圖：   1）請?jiān)试S我在這里做一下自我介紹。 2）我叫王濤，是來自珠江國際旅游社的導(dǎo)游。 3）我將是你們在三亞停留時的陪同。 4）這是我們的司機(jī)李師傅，他有著20年的駕齡。 5）我們會盡最大努力使你們的旅行更有趣、更難忘。 6）我們要入住的酒店是三亞最好的五星級酒店之一。 7）恐怕你們得先休息一下。 8）我們將竭誠使您的旅行愉快。 9）三亞是中國唯一一個熱帶濱海旅游城市。 10）這些是房間的鑰匙。 11）酒店的早餐時間是7：00—9：30 a.m. 12）如果您有什么問題及建議，請隨時與我們聯(lián)系。 13）請務(wù)必記住我們的車牌號。 14）我們明天8：30在酒店大堂門口集合。 15）明天最好帶上雨傘，以防下雨。 3.Translate the following dialogues into English. Dialogue 1：Diane（B），the local guide and her group are checking in.A receptionist（A）is serving them. A：早上好，歡迎來到我們酒店。 B：上午好，我想要五間雙人房和一間單人房。 A：你們預(yù)訂了嗎？ B：是的，我是導(dǎo)游Diane，海南椰風(fēng)旅行社已經(jīng)給我們預(yù)訂了房間。 A：請稍等，讓我查看一下預(yù)訂記錄。啊，是的，海南椰風(fēng)旅行社預(yù)訂了五個雙人間和一個單人間。 B：沒錯。 A：可以看一看你們的護(hù)照嗎？ B：可以，這是我們的護(hù)照。 A：謝謝，還給你們。請?zhí)顚懙怯洷怼?B：登記表填完了。 A：這些是你們房間的鑰匙。服務(wù)員會把你們帶到你們的房間。 B：謝謝！ Dialogue 2： A：這些是房間的鑰匙。 B：謝謝！ A：我想經(jīng)過一段長距離旅程之后，你們一定感到非常疲倦吧。 B：我們現(xiàn)在就想洗個澡，睡上一覺。 A：好的。如果沒有什么事情可以幫忙的話，我先離開了。 B：我想沒什么事了，你非常周到，謝謝你！ A：非常高興能為大家服務(wù)。我會在明天早上七點(diǎn)在一樓大廳等待大家吃早餐。 B：好的，明天見。 A：祝你們過得愉快，明天見。 Ⅲ.Task Three:Now It's Your Turn. 1.If a guest damages something in the hotel,what should you do to deal with the problem? 2.What should you do in case one of the guests is ill? 3.What should you do when one of the guests falls and is injured badly?

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