出版時(shí)間:2009-5 出版社:中國(guó)物資出版社 作者:錢(qián)葉梅,龔紅霞 編著 頁(yè)數(shù):352
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前言
“物流”概念于20世紀(jì)70年代末引入我國(guó),90年代中期開(kāi)始出現(xiàn)“物流熱”。進(jìn)入21世紀(jì)以來(lái),即“十五”期間,我國(guó)現(xiàn)代物流跨越了“起步期”,進(jìn)入了“理性、務(wù)實(shí)、持續(xù)、快速發(fā)展”的新階段。我國(guó)的《國(guó)民經(jīng)濟(jì)和社會(huì)發(fā)展第十一個(gè)五年規(guī)劃綱要》第四篇“加快發(fā)展服務(wù)業(yè)”之第十六章“拓展生產(chǎn)性服務(wù)業(yè)”里,將“大力發(fā)展現(xiàn)代物流業(yè)”單列一節(jié),這在我國(guó)國(guó)民經(jīng)濟(jì)和社會(huì)發(fā)展規(guī)劃史上是第一次,標(biāo)志著現(xiàn)代物流的產(chǎn)業(yè)地位在國(guó)家規(guī)劃中得以確立?! ”娝苤?,物流概念源于美國(guó)。許多新興的物流管理理念、管理方法以及管理技術(shù)都出自歐美及日
內(nèi)容概要
21世紀(jì)的物流教育需求逐步深入,教材體系也必須不斷推陳出新,才能適應(yīng)物流行業(yè)蓬勃發(fā)展的局面。為此,我們組織編寫(xiě)了“商等院校物流專業(yè)精品系列教材”。這套教材體系上圍繞體科目,內(nèi)容上與時(shí)俱進(jìn),注重理論與實(shí)踐的緊密結(jié)合,突出作業(yè)流程及實(shí)踐技術(shù)的可操作性??勺鳛楦咝N锪鞴こ膛c物流管理專業(yè)的教材及參考書(shū),也可作為物流領(lǐng)域從業(yè)人員的自學(xué)用書(shū)和工具書(shū)。
書(shū)籍目錄
Chapter 1 An Introduction to Logistics 1.1 Basic knowledge preparing 1.1.1 History 1.1.2 What is logistics 1.1.3 Evolution of the logistics management concept 1.2 Logistics system 1.2.1 Elements of logistics 1.2.2 Activities of logistics system 1.3 The new logistics management paradigm 1.3.1 The internet B2B economy 1.3.2 Reverse logistics 1.3.3 Real-time logistics event management 1.3.4 Technology solutions provide visibility Words and terms Notes Exercises After-class readingChapter 2 Customer Service 2.1 Surroundings introduction 2.1.1 The marketing perspective 2.1.2 Quality of service 2.1.3 Case study 2.1.4 Customer loyalty 2.2 Basic knowledge preparing 2.2.1 The role of customer service 2.2.2 Concept of customer service 2.2.3 The components of customer service 2.2.4 Customer service policy 2.3 Service level 2.3.1 Defining customer service objectives 2.3.2 Service level and cost 2.3.3 Setting service standards 2.3.4 Measuring customer service Words and terms Notes Exercises After-class ReadingChapter 3 Warehouse Management 3.1 Basic knowledge preparing 3.1.1 The role of warehouses 3.1.2 Types of warehouse or distribution 3.1.3 Warehouse operations 3.1.4 The functionality of warehouse 3.2 Warehouse management 3.2.1 Warehouse costs 3.2.2 Warehouse decision 3.2.3 Objective and principles of good warehouse design and management 3.2.4 Strategic issues affecting warehousing 3.2.5 Modem warehouse Words and terms Notes Exercises After-class readingChapter 4 Inventory 4.1 Basic knowledge preparing 4.1.1 Role of inventory and functionality 4.1.2 Types of stock-holding 4.1.3 Inventory costs 4.1.4 Inventory goals 4.2 Inventory replenishment systems 4.2.1 Reorder quantities 4.2.2 Demand forecasting 4.3 Inventory management 4.3.1 Problems with traditional approaches to inventory planning 4.3.2 Different inventory requirements 4.3.3 The lead-time gap 4.3.4 The problems of high levels of inventory and the approache: 4.3.5 Analyzing time and inventory Words and terms Notes Exercises After-class readingChapter 5 TransportationChapter 6 Logistics InformationChapter 7 Supply Chain ManagementChapter 8 Logistical StrategyChapter 9 Outsourcing LogisticsChapter 10 International LogisticChapter 11 Global LogisticsChapter 12 Performance Measurement in Supply ChainChapter 13 New Directions in LogisticsGlossary References
章節(jié)摘錄
Material flow was thought to be a process that involved horizontal movement of inventory from the time the raw material was delivered until the time when an account receivable was recorded by the firm ( a sale made and the product shipped) . Emphasis wa
編輯推薦
本書(shū)在廣泛研究國(guó)外物流發(fā)展現(xiàn)狀的基礎(chǔ)上,精選了一些專業(yè)英文文獻(xiàn),力求反映物流行業(yè)的發(fā)展全貌,使讀者通過(guò)對(duì)本書(shū)的學(xué)習(xí)能把物流專業(yè)英語(yǔ)和物流最新專業(yè)知識(shí)結(jié)合起來(lái),不僅能掌握大量專業(yè)英語(yǔ)詞匯和術(shù)語(yǔ)及其表達(dá)方法,而且能學(xué)習(xí)權(quán)威專家最新的研究成果,使專業(yè)知識(shí)和英文水平同步提高。
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