飯店英語

內(nèi)容概要

本教材主要供高職高專飯店管理、餐飲管理與服務、旅游管理等專業(yè)的學生使用，具有以下特點：    選材全面，內(nèi)容涉及預定、前廳服務、客房服務、餐飲服務、康樂與會議服務、投訴處理、銷售、商務中心等工作環(huán)節(jié)；    突出行業(yè)性和實用性，緊密聯(lián)系飯店業(yè)的實際運作，結(jié)合本行業(yè)英語實踐的特點，使學生能夠在飯店常見的情景中自如地交流；    編寫設計新穎，圖文并茂，內(nèi)容生動，形式多樣；    配有形式活潑的助教課件，為教師授課和學生自學提供更多資源。

書籍目錄

Unit 1  Reservations　Part I   Dialogues　Part II  Reading: Duties ofaReservationist　Part III  Further Reading: A New Way of Hotel ReservationUnit 2 Reception　Part I   Dialogues　Part II  Reading: How to Be a Qualified Front Desk Staff　Part III Further Reading: Types of the Front Desk Staff in HotelsUnit 3 Concierge's Work　Part I   Dialogues　Part II  Reading: Introduction of Concierge's Work　Part III Further Reading: Cultural DifferencesUnit 4 Housekeeping (I)　Part I   Dialogues　Part II  Reading: Duties and Responsibilities of Housekeeping Staff　Part III  Further Reading: Legal Obligations of the Housekeeping Department in AmericaUnit 5 Housekeeping (II)　Part I   Dialogues　Part II  Reading: Duties of the Housekeeping Department　Part III Further Reading: Room Service ProcedureUnit 6 Maintenance　Part  I   Dialogues　Part II  Reading: Responsibility of the Engineering Department　Part III Further Reading: Various Calls to the Engineering DepartmentUnit 7 good & Beverage (I)　Part I   Dialogues　Part II  Reading: Job Categories and Responsibilities in the F&B Service　Part III Further Reading: Greeting and SeatingUnit 8 Food & Beverage (11)　Part I   Dialogues　Part II  Reading: Possible Restaurant Problems　Part III Further Reading: Service of Red WinesUnit 9 Handling Complaints　Part I   Dialogues　Part II  Reading;: Handling Complaints (I)　Part III Further Reading: Handling Complaints (II)Unit 10 Sales Department　Part I   Dialogues　Part II  Reading: How Sales Department Functions　Part III Further Reading: Hospitality Sales Distribution and PromotionUnit 11  At the Business Center　Part I   Dialogues　Part II  Reading: History of the Business Center　Part III Further Reading: Electronic Business Center in Coral Gables,Fla., HotelUnit 12 At the Recreation Center　Part I   Dialogues　Part II  Reading: Fitness Center Services in the Marquette Hotel　Part III Further Reading: The Recreation HotelUnit 13 At the Beauty Parlor　Part I   Dialogues　Part II  Reading: Welcome to Trends Beauty Parlor　Part III Further Reading: Beauty TipsUnit 14 At the Shopping Arcade　Part I   Dialogues　Part II  Reading: Shopping in Honolulu's Hot Spot　Part III Further Reading: Caesars PalaceUnit 15 Checkout　Part I   Dialogues　Part II  Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout　Part III Further Reading: A Rethink for Hotel Checkout Times附錄1：英漢飯店常用分類詞匯表附錄2：2006年度全球酒店集團100強

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