酒店情景英語(yǔ)

內(nèi)容概要

　　《酒店情景英語(yǔ)》從酒店從業(yè)人員的實(shí)際工作需要出發(fā)進(jìn)行構(gòu)思、設(shè)計(jì)和編寫(xiě)，共分為七章內(nèi)容和附錄，每章根據(jù)不同主題又分若干單元。

書(shū)籍目錄

Chapter Ⅰ  A Bnef Introduction to the Hotel IndustryUnit 1  Brief Introduction to Hotels and Hotel GroupsUnit 2  Guide to Hotel EnglishChapter Ⅱ  Front OfficeUnit 1  ReservotionUnit 2  ReccptionUnit 3  Bell ServiceUnit 4  Telephone OperatorUnit 5  Information DeskUnit 6  Money ExchangingUnit 7  Checking outChapter Ⅲ  HousekeepingUnit 1  Guiding Guests to Their RoomsUnit 2  Cleaning the RoomUnit 3  Room ServiceUnit 4  MaintenanceUnit 5  Laundry ServiceUnit 6  Money ExchangingUnit 7  Checking out  Chapter Ⅳ  Food and BeverageChapter Ⅴ  The Business CenterChapter Ⅵ  Other ServicesChapter Ⅶ  ComplaintsAppendix

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